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Shipping Information
Placeofclocks.com shipping policies

Placeofclocks.com shipping policies

RETURN POLICY
You will be satisfied at the quality of our merchandise. If for some reason you are not completely satisfied with any item from our store, please give us a call at  830-693-2476 or email us at  customer.service@placeofclocks.com  within (7) business days from receipt of your purchase, and provide us with a brief description of the reason for your return.

REFUND REQUIREMENTS:
1. Item to be returned in un-used and in resalable condition.
2. Item to be returned in original packaging/shipping container in equal or better
    quality as received otherwise a restocking fee would be deducted from the
    amount to be refunded.
3. Item to be returned must not have been personalized.
4. The customer is responsible for return packing/shipping charges and must
     insure the item for the full purchase price.
5. Please include contact details such as: your name, address, telephone, email
    address and invoice number so we can process your return quickly and be
    able to contact you if we have further questions.
6. Your credit card will be credited the cost of the product.

RETURNS & EXCHANGES OF DAMAGED ITEMS
For any damaged item received, we must be notified within 48 hours of delivery to set up an exchange. Please call 830-693-2476 or email us at customer.service@placeofclocks.com prior to any returns for return instructions.

RETURNS & EXCHANGE MAILING ADDRESS
PlaceOfClocks.com
1113 Ash Drive
Marble Falls, TX 78654-7245

Shipping Rates
Low shipping rates in the continental United States!  (UPS 6 day ground)
For shipments to Alaska, Hawai, and PR all shipping rates are calculated using the rate, weight and location formula provided by UPS.

Can I place an online order if I do not live in the United States?
At this time, we can only accept online orders from within the United States. Please call us at 1-830-693-2476, or fax us at 1-830-693-2476, or email us to place an order from outside of the United States at Customer.service @placeofclocks.com.